On Monday morning I decided to embark on an adventure. I had to renew my driver’s license. Fun right? So after I spent the morning sleeping through 3 alarms, setting off my house alarm, knocking my shoulder alarmingly hard against a door frame and launching a mad search for my ID book which suddenly decided to disappear I finally ventured to your offices.
Your staff was less than friendly from the get go. No clear directions on where you are supposed to go or who you are supposed to speak to could be found. After pulling a ditzy blonde move some other victims of the system indicated where I had to go wait in line. It was a LOOOOONG line. I was quite happy to stand and wait my turn…but then I was instructed to “SIT DOWN!!!” rather loudly. I gave the filthy, sweat and germ infested fabric coated chairs a swift once over and politely declined, stating that I’d rather stand. A rather intense tongue lashing quickly changed my mind and I found myself balancing right on the edge of the chair, trying my best not to actually touch anything with my bare skin and cursing myself for wearing a short little dress.
But this was only the start. It was HOT and there was not a fan or an aircon in sight. I feel for the staff…I really do…it can’t be easy having to work in those conditions..but trust me..they sure as hell made sure we understood what an absolute pain it was for them to work there O_o. After not moving at all for what seemed like an eternity, the line finally started moving. This meant more filthy chairs, more balancing acts and, in an attempt not to be bored to death, chatting with the people sitting around me. I was then shouted at for talking to much by one of the people working there…REALLY??
When it was nearly my turn for eye tests etc. I had the unique opportunity to tweet the following:
(Arch being catch of course) Yeah that was pleasant…NOT. I had absolutely no idea how to react. Do I ask him what the hell he’s doing? Do I shout and throw a little tantrum and risk getting shouted at again? Do I make a joke about it? I just didn’t know how to deal with it…but was luckily saved from having to deal with said neighbour for much longer when it was my turn.
I smiled all friendly like, said “Hi” and started asking the guy behind the table a question. Right in the middle of my question he started talking. Then proceeded to shout at me saying: “Stop talking when I’m talking!!!”. Excuse me??? I was talking FIRST! I think you could literally HEAR my jaw dropping when he followed that up with a “Now be quiet!”. Really? Firstly…you interrupted me and then you shout at me??? What the hell? I could have sworn I had walked into a parallel universe when I entered that building.
So I promptly snapped my mouth shut and listened to his instructions very carefully. Pull the little lever in the direction of the solid line. That shouldn’t be too hard right? Except that he informed me I needed glasses and failed the eyetest completely. It was at this point I finally snapped, figured out he explained the procedure to me incorrectly and then told him in no uncertain terms that he better allow me to do the eye test AGAIN or I would make the rest of his human life a complete and utter misery. I was allowed to retake the test…my eyesight, as 5 years ago, is perfect.
I was then sent to a new line in order to pay…oh joy! another line of dirty, sweaty, germy, fabric covered seats….at this point in time I was tired of being surrounded by freaks taking pictures of my feet, the heat and being shouted at…I couldn’t wait to get out of there. The payment line went smoothly and quickly except for one incident where the girl working in front stepped out to shout at EVERYONE waiting in line telling us that we’re useless because ONE guy didn’t have his R300 ready and waiting when he got to the front. He had to actually take it out of his wallet… SCANDAL!
So guys…please…train your staff…send them on a people skill course…clean your waiting area….allow people to stand if they so choose and for goodness sake install some aircons or fans in that place!