So I’ve been making use of your establishment for a total of 16 nights now.  The place is absolutely lovely.  It is so lovely with the little (read not so little in the current flood situation) river running just below, the splash pool and the general calm and tranquility that seem to be the atmosphere you try to create.

In the time that I have been here I’ve only come across 2 things worthy of complaint.  Firstly, and I do understand that this is a bed and breakfast you run here, but surely it’s my choice if I want to partake in the breakfast?  Last week I was simply just running late every morning and couldn’t afford to go and have a sit down breakfast.  The two weekends that i spend here I try and relax as much as possible, considering that the job is highly stressful and that I’m not at home and in a super relaxed environment.  I was amazed to find out that you only serve your breakfast between 7 and 9 in the morning.  While 9am is perfectly fine for a weekday if you are in town for business…..there is no way that I’m going to drag myself out of bed and get myself presentable to face a whole bunch of people for breakfast before 9 on a saturday/sunday morning if I didn’t wake up early to begin with.  In my opinion this is my choice and I’m free to do so…I am after all paying the full amount regardless of whether I’m making use of your breakfast facilities or not.  I do NOT think it is on that your manager approaches me over the weekend to inform me that she considers it rude of me NOT to attend breakfast. WHAT THE HELL??

Secondly….I love the fact that your staff comes in every morning around 11 to clean my room and make sure everything is super clean and tidy when I get home after work.  It’s nice to walk into a fresh smelling room with clean towels and sheets every day.  And until today I would not have complained about this.  But today I got back and the door to my room was wide open.  Not just unlocked, oh no, WIDE OPEN.  It had been wide open since 11 this morning when you guys finished cleaning it.  Leaving all my personal belongings open for all and sunder who have to walk past my room to get to theirs to investigate.  While I’m extremely grateful that nothing was taken I would just like to inform you that this is not on.

Yes, crime statistics in Namibia are much lower than what they are in SA.  But you know what? It doesn’t matter.  It’s a matter of principle.  You don’t just leave my things that I have entrusted into your care open for the whole world to look at.  You had no right.  And I’m sure your response would be…it was a mistake, we’re very sorry.  But you know what…if you want to run this kind of establishment you can not afford to make these types of mistakes.  It is completely and utterly unacceptable.  I think my annoyance became even greater when I was unable to locate your manager to complain about this.  According to you guys there is a manager on site 24 hours a day…yet, although I looked everywhere and I rang the bell I could not locate this so-called manager.

Please, you really need to sort this stuff out.  Other than that you run a really awesome little guesthouse.  But I’m not exactly happy at the moment.

Regards

Ruby