*sigh* I don’t even know where to begin with this letter. I’m so frustrated, and irritated and actually just completely ticked off with you guys.
At the end of January, you guys deducted more than double what my bill would have been from my account. When i queried it i was placated with some obscure story, which I accepted for the pure and simple reason that i wanted to keep my sanity. After speaking to a multitude of people at customer care who all insisted that this was MY problem and that I should sort it out despite it being YOUR mistake.
Then, at the end of last month you guys had the cheek to deduct an even BIGGER amount off my account. I had a teeny tiny little heart attack! I spoke to 3 different people working in your customer care department, each one being more stupid than the last. I finally snapped. I told the 4th girl that answered that i do not want to speak to her, i want to speak to a manager. She wouldn’t budge, and had the audacity to call me rude, blegh, but she finally put me through to a manager after i asked her if she really wanted to take responsibility for this problem.
Now, i have 2 different accounts with you guys. The one is a 3G data card contract. I pay a fixed amount every month for a certain amount of data and then i pay a special rate for any extra data i use. The second is my iPhone contract. These two contracts are completely separate…2 different invoices, 2 different sim cards, 2 different pin numbers. The only place they become integrated is with my debit order, as I’ve arranged to have only one debit order for both accounts. My accounts with vodacom have been running this way for the past 2 years without any problems.
According to what your manager told me…..my 3G sim card has been inactive the last 3 months. Complete rubbish as i use it every day. So what happens is, not only do i pay my standard contract amount for my 3G, which i according to you don’t use, you then take the full amount of data used on that sim card and charge it as out of bundle rate data on my iPhone!!!! So i pay the contract amount for nothing and you charge me ridiculous rates for data i used on a different sim card???? The really ridiculous part is that you’ve been sending sms‘ to my data card sim card to tell me how much of my data bundle I’ve used, and you’ve been sending sms‘ to my iPhone to tell me how much of my iPhone data bundle I’ve used, neither of which have been exceeded.
So when i instructed the manager to make sure that the problem gets fixed, he tells me that in order to sort it out they’ll need to perform a data audit of some kind. But there is a catch….there is a charge involved…which I’ll have to pay…so let me get this straight. You guys messed up royally and I have to pay for you to fix it? You guys already owe me a crapload of money!
So please, just fix the problem. I hate having to always fight with people. You’d think that if you were nice to people they’d at least try to help you, but no, as it turns out you need to be rude in order to get people to do what’s right. It sucks.
Please take note that i will not be letting this go. I expect this problem to be sorted out, and soon. No more nice Ruby…i can play hard ball too you know.